You can easily alter the address anytime before the package is actually delivered. You’ll be able to need the update by sending united states an email through all of our contact page .

From our factory in Germany with the jak poslat zprГЎvu nД›komu na equestriansingles resort country, we-ship with DHL. When the parcel arrives within country, the plan is actually handed with the National blog post:

Make use of the cargo ID given within the dispatch e-mail – should you not receive this ID, e mail us and we’ll create they. After the parcel is given to your state Post of one’s nation, DHL or DPDgroup will update the knowledge back linking to a new webpage for you yourself to go on checking the whereabouts of your own package.

I encourage to proactively look into the information within the website link as you may never see informed about every posting.

They only do that via e-mail, thus kindly look at the email (like the spam folder) to find out if they usually have updated you

• When financial exchange installment is picked as a fees method, a delivery within 24hrs shouldn’t be guaranteed.
• This present is not readily available for the UK, Switzerland and Norway.
• Present shipping towards American bills 40a‚¬.

Should your parcel got struggling to be provided, it’s going to be put at a DHL or DPDgroup (for the UK) pick-up aim (check out the tracking link) for 10 trading days. If you do not pick-it right up inside this timeframe, it would be delivered back to the factory in Germany. As we have received verification the parcel ended up being auto-returned, we’ll subsequently get in touch with one arrange a re-send.

For commands over 60a‚¬, you can expect free regular delivery to europe, leaving out the UK, Switzerland and Norway. Under that quantity, distribution will surely cost 4.90a‚¬.

Import taxes is applied and are determined by practices. We in addition dont include or anticipate customs dealing with costs for Switzerland and Norway. North Ireland is excused because of these.

We provide PRESENT DELIVERY for an additional cost of 9.90a‚¬ and only for in-stock items (meaning pre-order items become omitted).

They merely do that via e-mail, so please look at your inbox (like the spam folder) to see if they have current you

• 1. How can I return a product?

If you find yourself returning a broken items, be sure to contact us within fortnight at – make every effort to affix photographs of this damaged object. If you want to get back something from your own order that isn’t destroyed there is no need to contact our customer support team. In addition, you don’t need a print-out tag while we never cover go back delivery costs. Remember that to come back products it cannot be properly used or cleaned.

Very first: You should are the return kind inside package which you will find here . If the items had been damaged, kindly create this regarding the notice besides.

Third: forward the parcel, utilizing your selection of service. You will end up accountable for the things until they’ve arrived at the facility. We for that reason strongly suggest you to maintain proof shipping even as we cannot be held accountable for products that don’t come.

MENTION: If creating a return from a country outside the EU (Switzerland, Norway, the united kingdom or even the United States Of America), be sure to are the earliest charge outside your package. The charge must be experiencing outwards, using the price clearly noticeable. Compose the term ” RETURN ” on the top, so traditions can determine it this type of. If you don’t finished properly, the parcel are declined at edge and returned to you, which will imply make payment on return transport bills again.